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Original topic:

Samsung Notes can't open an existing note

(Topic created on: 06-13-2023 06:44 PM)
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MatildaA
Beginner Level 2
Options
Tablets

I have my calendar and planner as a note in Samsung Notes, and it holds lots of important information. Now I'm getting "Updating file information. Try again later." whenever I try to open it and I can't find any information about that "error" message. Why is this happening? I have been trying for an hour, when is later supposed to be? Restarting the app or the tablet does nothing. I'm on a TabS7+.

2 Comments
salmanul
Expert Level 2
Tablets
Clear the app's cache. To clear the app's cache, go to Settings > Apps > Samsung Notes > Storage > Clear cache. This will delete any temporary files that may be causing the error.
Force stop the app. To force stop the app, go to Settings > Apps > Samsung Notes > Force stop. This will close the app and prevent it from running in the background.
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Samsung_specialist
Community Manager
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Tablets

Hello,

Kindly follow the below steps: 1. Make sure that your phone is up to data, 2. please check if the app itself is up to date, 3. Go to settings>> Apps>> Samsung Notes >> Storage >> clear cache >> force stop.

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