SLH031
Beginner Level 2
Hi there

I recently received my new Tab S7+. I switched it on and started the set up. I opened the Microsoft Office app and found a preloaded account with save worksheets. I also enabled Netflix which opened (without asking for a password) onto some strangers account. Both accounts two different people, I dont know them and complete strangers.

Has this happened to anyone? Please advise what I need to do. I am getting little response from Samsung. 

Is there something wrong with the device?


1 ACCEPTED SOLUTION

Accepted Solutions
Maps_sam07
Moderator
Moderator

Hi  SLH031

 

Please return the unit back to the point of sale. 

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5 Comments
FlexM
Active Level 6
That's means that device is not new📵 it's a used phon
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SLH031
Beginner Level 2
Thanks. Can I request a new device?
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FlexM
Active Level 6
Inquire more info
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Fanistaroy
Active Level 3
Someone Has Used That Device Before
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Maps_sam07
Moderator
Moderator

Hi  SLH031

 

Please return the unit back to the point of sale. 

View solution in original post

Reply
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