Original topic:

Netflix keeps restarting after update android 11

(Topic created on: 08-19-2021 08:43 AM)
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Bruijnma
Beginner Level 2
Options
Tablets

AFTER the update on my Galaxy Tab s5e to android 11 the netflix does work it keeps restarting.

I deed the following, I sweep the cache partition, clear the cache and data of the netflix app, delete netflix and reinstalled it.  But still the problem keeps even if I start my tablet in the safe mode.

2 Comments
su574g
Active Level 5
Tablets
The update may have had a bug in it. It will probably get fixed with the next security update but for assurance you can contact Samsung customer care.
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Tablets

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please perform the below mentioned steps to resolve the issue:

* Check app cache: Clear cache memory of a particular application: Setting >Apps >Now pick the app. For example 'Samsung Internet' >Storage >Clear Cache. 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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