Beginner Level 2
 
3 Comments
Active Level 3
you should visit service center or call customer care
and can also claim for return if 15 days is not over
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Active Level 2
You are most probably using a magnetic third-party magnetic case. these cases and their magnets affect the spen and it will not work over the spots that the case has magnets.
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Dear Samsung Member,

Greetings from Samsung Customer Support!


Please perform the below mentioned steps to resolve the issue:

 

Open samsung member app > Get Help > Interactive check > Choose the phone hardware you want to check and optimize performance(eg. ports).

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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