long press on file manager - click on app info - then click on permissions allow all the permissions. if problem solved Accept my solution by clicking on 3 dots near this comment.
Hello Kssbss, I am Darshan moderator of this community.
First of all, I feel sorry to hear that you have experienced this anomaly.
The following steps may solve your issue: Long press on the My file app icon, in the menu click on app info (same can be achieved by goinginto settings and go to apps then my files)> click on storage > clear cache and data.
If the issue is still persistent then let me know.
We are sorry for the inconvenience caused to you. We request you to kindly send us the error log file again along with the Video or Screen-shots within 15 minutes of issue occurrence through error report section from Samsung Member Application:- Samsung member > Click on beta banner > Switch to beta mode > Beta feedback > Send feedback > Error report. As this will help us to further investigate and resolve your concern.
