Original topic:

Blank&broken screenshot file automatically getting generated daily in S9 ultra

(Topic created on: 08-13-2024 04:09 AM)
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Deba1211
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Tablets
Hi all, I recently bought my S9 ultra tablet. Upon initial setup and software updates, I synced my tablet with my S24 ultra phone. From the and day onwards I started to notice blank and broken screenshot file getting generated in gallery. Daily am deleting the file and by the end of the day, again a new garbage snapshot is generated. Since both my devices are connected to share gallery and other native apps, the broken file is also coming in my S24 ultra. 
Please let me know if anyone else is facing this or similar Kind of issue.
1 Comment
cs_member10
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Tablets

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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