Battery problems in my tab s9+

[Samsung_JfI3rch]

I bought tablet galaxy s9+ three months ago .

Ever since I only get 7 hours maximum screen on time although I don't use high brightness. 

Last charge cycle I got less than 7 hours screen on time. 

The most serious problem is that I charged it up to 98%  yesterday and slept for 8 hours to wake up and find that it became 53%!!

How can this be normal?

 

 

[ojwh]

Hello. Sorry to read this. Please search the forum for options to address this. You'll find some useful posts.

[Samsung_specialist]

To address the battery drain concern, we recommend performing additional troubleshooting steps to identify the root cause of the issue. These steps may include:

1. Update Software: Ensure that your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:
- Step 1: Go to Settings > Software update.
- Step 2: Tap on Download and install.
- Step 3: Follow the on-screen instructions.

2. Setup Phase: Your new phone’s battery may initially drain faster as you set up applications and features. This is part of the setup phase, and background operations are optimized during this time. Allow a few days for all background operations and syncing to complete.

3. 5G Service Impact: While connected to a 5G network, your phone may consume more battery than usual due to the high-speed processing of large-capacity data. Consider optimizing overall usage and adjusting background usage limits.

4. Optimization Steps:
- Open Settings > Battery and device care > Optimize now.
- Adjust Background usage limits: Settings > Battery and device care > Battery > Background usage limits.

5. Use adaptive battery: Settings > Battery and device care > More battery settings > Adaptive battery.

if this issue did not solved please advise the customer to contact us from remote management session: https://www.samsung.com/ae/support/contact/