Dear Samsung Team, I am writing to formally report a significant degradation in audio quality on my Samsung Galaxy S23 series device, specifically related to Dolby Atmos functionality, following the installation of One UI 7 Beta 2. This issue, which persists from the One UI 6.1.1 update, has been widely documented by users across forums, including Reddit and the Samsung Community, and requires immediate attention to restore the premium audio experience expected from a flagship device. I urge Samsung to acknowledge the severity of this problem and expedite a fix, as initial denials of similar issues with One UI 6.1.1 delayed resolution efforts. Issue Description Since updating to One UI 7 Beta 2, the Dolby Atmos feature on my Galaxy S23 has produced audio that sounds “tinny,” “washed out,” and lacking in bass, particularly in Music and Movie modes. Previously, Dolby Atmos delivered clear, punchy, and immersive sound, which was a hallmark of the S23 series’ audio capabilities, as evidenced by its high DXOMARK Audio score of 139. The current audio output is noticeably inferior, with excessive reverb in Movie mode, diminished bass in Music mode, and no significant enhancement in Voice mode, contrary to the expected surround sound experience. This issue mirrors complaints reported after the One UI 6.1.1 update, where Samsung acknowledged that an update to the Dolby Atmos Library (from version 3.10 to 3.12) altered sound quality while enhancing 360 Audio. Users, including myself, find that the new tuning compromises clarity and richness, making music, movies, and podcasts less enjoyable. The persistence of this issue in One UI 7 Beta 2 suggests that the problem has not been addressed in the beta program, despite user expectations for a fix following the November 2024 security patch’s failure to resolve it. Impact on User Experience The degraded audio quality significantly detracts from the flagship experience of the Galaxy S23 series. As a loyal Samsung user, I rely on Dolby Atmos for immersive media consumption, whether through the device’s stereo speakers, wired earbuds, or Bluetooth devices. The current state of Dolby Atmos undermines this feature’s value, forcing me to either disable it—losing surround sound benefits—or tolerate subpar audio. Community feedback on platforms like Reddit indicates widespread frustration, with some users considering switching to competitors like Apple, which offer consistent audio performance. This is particularly disappointing given Samsung’s reputation for delivering superior multimedia experiences. Evidence and Community Feedback The issue is well-documented across multiple sources: • Samsung Community and Reddit: Users report that Dolby Atmos modes (Music, Movie, Voice) sound flat, with comments like, “Dolby Music lacks bass. Movie mode just reverbs now, and it sounds a lot worse” (Samsung Community, November 2024). Similar sentiments are echoed on Reddit, with threads highlighting the issue since One UI 6.1.1. • Media Reports: Outlets like SamMobile, Android Authority, and Sammy Fans (November 2024) confirm that Samsung acknowledged the Dolby Atmos Library update as the culprit, promising a fix that has yet to materialize. • Personal Testing: On my S23, switching between Dolby Atmos modes (e.g., Dynamic vs. Music) or disabling Dolby Atmos partially mitigates the issue but does not restore the previous audio quality. Equalizer adjustments via Settings or the Sound Assistant app provide limited relief. Request for Action I strongly urge Samsung to prioritize the following actions to address this issue: • Acknowledge the Issue in One UI 7 Beta 2: Unlike the initial response to One UI 6.1.1 complaints, Samsung must immediately confirm that the Dolby Atmos issue persists in the beta program and commit to resolving it before the stable One UI 7 release, expected by February 7, 2025. • Expedite Collaboration with Dolby: Samsung has stated that Dolby is working on an updated Dolby Atmos Library. I request a clear timeline for this fix, ideally within the next beta update or a dedicated patch, rather than delaying until the stable release. • Enhance Beta Testing: The persistence of this issue in One UI 7 Beta 2 suggests inadequate testing of audio components. Samsung should strengthen quality assurance to prevent such regressions in future updates. • Provide Temporary Workarounds: While awaiting a permanent fix, Samsung should offer official guidance on optimizing audio settings (e.g., specific equalizer configurations or mode recommendations) to minimize the impact on users. • Communicate Progress: Regular updates via the Samsung Members app or community forums would reassure users that Samsung is actively addressing the issue, preventing further dissatisfaction. Why This Matters The Galaxy S23 series is a premium device, and Dolby Atmos is a key selling point for audiophiles and casual users alike. Allowing this issue to persist risks alienating loyal customers and damaging Samsung’s reputation for quality. Competitors like Apple and Google have made significant strides in audio performance, and Samsung must act swiftly to maintain its edge in the flagship market. As a beta tester, I am committed to helping Samsung refine One UI 7, but I expect reciprocal effort in addressing critical issues like this. Conclusion The Dolby Atmos audio quality degradation on the Galaxy S23 series running One UI 7 Beta 2 is a serious issue that undermines the device’s multimedia capabilities. I respectfully request that Samsung acknowledge this problem without delay, expedite a fix in collaboration with Dolby, and provide a clear timeline for resolution. Temporary workarounds and transparent communication would demonstrate Samsung’s commitment to its users. I am eager to continue enjoying the immersive audio experience that the S23 series promised and look forward to a prompt resolution. Thank you for your attention to this matter. Please contact me via the Samsung Members app or email for further details or to confirm receipt of this report. Sincerely,
Please Report this issue in Proper Report section so developers can fix this issue.
Open members app - Bata feedback - there is a Send options bottom right corner click on that - Select Sound & Vibration options - Select category often - Note down this issue and send with Proper log. If this information is useful then accept as solution.
