Kindly share logs just at the time of the issue occurring as without logs issue cannot be analyzed this issue. Please share the complete issue description, please share video/image, logs, and report issues just at the time of occurring with the video.
To attach the log file:- Samsung member > Click on beta banner > Switch to beta mode > Beta feedback > Send feedback > Error report. This will help us to further investigate and resolve your concern.
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
How exactly collecting log file will help fixing white line on screen ?
There is no component of log file which will give dead pixel information.
I also need a job like you guys, where I can just copy and paste same answers over and over and over . . . . . . . and over ! 🥱
@Members_NZFiEnd ,
Try to boot in Safe Mode and check if white lines are still there in Safe Mode.
If No, then factory reset your phone
If the lines are still there in Safe Mode, then you don't have much options. You might need to consider screen replacement.
Generally, these lines appear after an accidental drop or water damage. The actual cause is complete horizontal/vertical lines series with dead pixels. But try the Safe mode option if you didn't drop your phone and there was no water exposure.
