CJ95
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10-29-2019 09:03 AM (Last edited 10-29-2019 04:58 PM ) in
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At any cost do not restart the device or let it go zero battery. Device doesn't recognize your screen lock pattern/pin/password anymore. It's happening with every single beta tester. If device restarts it will ask for the screen lock passcode, and even if you enter the correct passcode it won't recognize it. In that case, only way out will be to perform a hard reset/hard factory reset. Therefore, don't let your device power off at any cost till we get a new update from Samsung for this issue.
[Update: Samsung has issued a hotfix for this malfunction. Go and update your device. Settings>Software Update]
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DevrajChowdhury
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10-29-2019 09:24 AM in
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yes same problems. unable to unlock the phone with the password only face is working now.
CJ95
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10-29-2019 09:31 AM in
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Yes. Don't restart as of now!
Rajv
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10-29-2019 02:28 PM in
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i did reset 3 times already and all the three times it has accepted my pin. i m not sure why it is a problem for everyone else.
CJ95
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10-29-2019 04:59 PM in
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Go and update your device to stay lucky😃
Unipool
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10-29-2019 05:28 PM in
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no need to hard reset. you can download the latest firm ware from samsung smart switch...I havent tried it because I never faced such a problem. pretty sure 99% it'll work.
CJ95
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10-29-2019 09:46 PM in
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Hotfix has been issued. Samsung switch won't give you beta builds. It will only rollback you to official builds.
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