not work lock and mask

[BDDSP2964]

In Samsung Galaxy j76 .lock and mask doesn't work in s secure apps.

[AbhishekPuri]

reinstall s secure or clear data of s secure

[BDDSP2964]

s secure will not be deleted from Samsung Galaxy j7 6 n it will not be reinstalled because it has come from oreo updates.

[Samsung_Support4]

Hi there,

To resolve the issue please follow the troubleshooting steps:

1. Go to setting > Apps > tap on three dots > do ‘Reset app preference’.
2. Kindly Uninstall and reinstall the s secure application.
3. For further assistance register your concern in Samsung members app (Open Samsung members app>click on”+” icon>send feedback> Error report/Ask question)

Regards,
Team Samsung Members