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BDDSP2964
Active Level 3
In Samsung Galaxy j76 .lock and mask doesn't work in s secure apps.
3 Comments
AbhishekPuri
Active Level 7
reinstall s secure or clear data of s secure
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BDDSP2964
Active Level 3
s secure will not be deleted from Samsung Galaxy j7 6 n it will not be reinstalled because it has come from oreo updates.
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Hi there,


To resolve the issue please follow the troubleshooting steps:

 

  1. Go to setting > Apps > tap on three dots > do ‘Reset app preference’.
  2. Kindly Uninstall and reinstall the s secure application.
  3. For further assistance register your concern in Samsung members app (Open Samsung members app>click on”+” icon>send feedback> Error report/Ask question)


Regards,
Team Samsung Members

 

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