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Active Level 1
dear sir i am using j7 prime after upated may devoice it was not lock by power key and auto lock just open by swiping pls fix the problem or bug remove
8 Comments
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Active Level 1
the lock will alwye unloked5b50b99d-8f16-4561-aa15-23e2d582c531.jpg
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Active Level 2
Bhai tune Google ka feature activate Kiya hai
unlock at home ka
security me Jake disable kr de
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Active Level 1
it will open at outside of home also
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Expert Level 5
Thank you for being with Samsung and sharing your concern. We would request you to follow troubleshooting steps to overcome the issue:
1) Re-Configure the lock and check the issue again.
2) Kindly disable the options under Smart Lock by navigating into Settings >> Lock Screen & Security.
3) Navigate to Settings >> Apps >> Press on three dots >> Reset App Preferences.
If the issue persists, We would request you to provide logs/video by registering this feedback in Error Section (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports)
Be sure to hit ♡ when you find an answer that works for you.
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Active Level 1
my j7 prime working too slow after update like hanginng tooo muck
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Active Level 1
thanx done it
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Beginner Level 2
mera key lock nahe horahahy plz ans ?
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Active Level 6
Thanks for sharing the information
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