For a device that is always there for you,support is always here. Samsung offers seamless, trouble-free service for Galaxy customers with always-on support through the Samsung Members app and our 24/7 helpline.
Support at your fingertips < How to Get Help >
Find out how to access ‘Get Help’ and various support features provided for you.
1 Open ‘Samsung Members’ then tap ‘Get Help’
How to Get Help #1 < Phone Care >
Before using our 24/7 service, diagnose your own Galaxy and optimize performance.
Learn how to keep the device healthy with Automatic checks
Test hardware performance, such as camera and microphone
Delete unnecessary data and optimizing memory performance
Reduce battery consumption and speeding up your phone
How to Get Help #2 < Live Chat >
Having trouble finding time to contact our Helpline? Try using our Live Chat service for real-time chat support to accommodate your needs!
When you prefer to chat because it is difficult to make a call
When you require tech support while device is in use
When you try to solve a problem while receiving Live chat support simultaneously
How to Get Help #3 < Remote Support >
If 24/7 Helpline and Live Chat Service didn’t solve your problem, try using our Remote Support with tech experts on standby to solve your problems through your own devices.
When you need to check for device settings and various statuses during support
When you seek professional help to access your device through Remote Support
How to Get Help #4 < Send Feedback >
Feel free to send us any additional questions or feedback. Be sure to be specific and provide details and you will receive our response with a push-notification.
When you unable to use real-time support,such as Helpline and Live Chat Service
When you find a software malfunction yet have no time to visit the service center for the check up
How to Get Help #5 < Call customer service >
If there is a problem with your Galaxy, you can always contact our 24/7 Helpline call customer service, available from anywhere at any time.
When you need immediate assistance with device-related inquiries
You always have your phone, so we always have your back. Samsung Members ‘Get Help’! Select your method and enjoy the seamless, trouble-free service, now available 24/7!
