WARNING: Your Secure Folder Might Not Be So Secure!

[SaniPani]

Hey fellow Samsung users,

I’m sharing this to raise awareness and hopefully protect others from going through what I did.

Recently, I submitted my phone at an official Samsung service center. To my shock, I later found that my Secure Folder password was changed without my knowledge, and my private gallery was accessed.

Even worse — I immediately reached out to Samsung customer support, the service head, and even the CEO’s email. It's been days, and I haven't received a single call back. Not one.

So here’s my honest advice to all of you: 

🔐 Do NOT assume your data in the Secure Folder is truly secure during servicing.
🧼 If possible, do a full factory reset before handing over your phone.
📸 Back up and wipe any sensitive content — even from Secure Folder.
📞 Don’t depend on Samsung’s customer support to actually support you.

I trusted the process, but this experience has been a serious breach of privacy and trust. Please be cautious and spread the word.

[NITHINGOWDA]

Thanks for the information.

[NITHINGOWDA]

Always turn on maintenance mode while submitting your device for service. Go to settings > Device care > maintenance mode.

[SaniPani]

Issue is even if I turned it on what they did, they removed whole data usage of that day and before that by clear cache of digital being. So even if they turned maintance mode off and then access my data and then turn it on I wouldn't even know that since they deleted whole usage data of my phone what they opened what they accessed everything of that day. And also since they know my unlock password they can turn it off easily and turn it on easily.

[_lonewolf_abdul_]

It's not that easy to unlock maintainance mode.Unlocking maintainance mode require FingerPrint to unlock

[SaniPani]

Not really I tried it, it was also showing option of use pattern.

[_lonewolf_abdul_]

Pattern that too you know only.No one apart from yourself knows pattern to unlock your device

[SaniPani]

They still asked for my password

[_lonewolf_abdul_]

Why will they ask for password when maintainance mode has no option to lock other then unlocking maintainance mode.And even maintainance mode doesnot has Secure Folder.I always give them with maintainance mode on.No requirement of password.They never ask for password from me

[Saksham_33]

😂 Wow, samsung devices also have maintenance mode to keep your data safe while your phone is at service center