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Original topic:

Unable to access secure folder using my patern

(Topic created on: 05-22-2025 07:45 AM)
151 Views
Amine_Amraoui
Active Level 1
Options
Secure Folder
Dear all,

I can't access to my secure folder using my regular "patern" that I have set in the past in my previous phone! it's asking for a password which I recall never setting on that device.

Help me please 🙏 
2 Comments
Samsung_specialist
Community Manager
Options
Secure Folder

We completely understand the inconvenience you are experiencing, kindly note that there must be a pin, if you forget it kindly follow the below steps.

Log out of your Samsung account and uninstall Secure Folder
1
Go to your phone's settings and choose your Samsung account.
2
Sign out of your Samsung account.
3
Restart Secure Folder and press Uninstall.
4
Once Secure Folder is uninstalled, you can then log back into your Samsung account and set up Secure Folder again.

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salimkhan053
Beginner Level 3
Secure Folder
If i same try after my data loss or no sir please replay same my problem
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