Original topic:

Secure folder apps crashes after one ui 6 update

(Topic created on: 11-20-2023 04:18 AM)
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BasilJJ
Active Level 4
Options
Secure Folder
Secure folder apps crashes after one ui 6 update 
S23 plus
Gmail crashes once opened 

image
Error massage after gmail craches in the secure folder 


Also,samsung store craches without any app error.

Other apps also crashes but i did not check every app in the secure folder.

Everything out side the secure folder works fine. And everything worked fine before the update. :(

Edit 15/11/2023: just Updated the phone and everything back to normal no crashes so far.
9 Comments
MOQBALI
Expert Level 3
Secure Folder
App crashes can be frustrating. Try these steps:
1. Clear cache/data: Go to Settings > Apps > Secure Folder/Gmail > Storage > Clear Cache/Clear Data.
2. Update apps: Ensure Secure Folder and Gmail are updated from the Google Play Store.
3. Reinstall: Uninstall and reinstall the problematic apps.
4. Check for system updates: Ensure your phone's operating system is up-to-date.
5. Safe Mode: Boot your phone in Safe Mode to see if the issues persist; if not, a third-party app might be causing the problem.
6. Contact Support: Reach out to Samsung support for assistance if issues persist after trying these steps.
BasilJJ
Active Level 4
Secure Folder
Done all of them except the 6. Because last time i contacted them my previous phone got the green screen of death after a day of contacted them :) so i will just wait for the next update.

Told u every thing works out side the secure folder. And everything is updated inside the secure folder.

Can u imagine that the Samsung store it self crashes!! Lol

Waiting for the next update. I don't need gmail nor samsung store in the secure folder.
BasilJJ
Active Level 4
Secure Folder
Check my previous post when i last contacted them and send them the logs. A dead phone the next day.

Apps also crashes in safe mode. Just tried it.
BasilJJ
Active Level 4
Secure Folder
They fix it after the update
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APBb
Beginner Level 2
Secure Folder
Contacts just went missing today and now its not syncing in google synchronisation. Only contact shows issues. Also my phone us not shutting off when power button is pressed. Only brixby is turning on.
BasilJJ
Active Level 4
Secure Folder
U can change the side key from the setting change it back to power off menu Screenshot_20231112_040916_Settings.jpg
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MOQBALI
Expert Level 3
Secure Folder
Dear
Some applications after you do software update not applicable with new one.
Some time after a few days fixed but if not you have one solution that do restore factory 😔
Samsung_specialist
Community Manager
Options
Secure Folder

Thank you for bringing to our attention the frustration you are experiencing after the last update. We appreciate your feedback.

To potentially address the issue, we recommend clearing the cache for the Secure Folder app. Please follow these steps:

Go to Settings on your device.
Select Apps.
Choose Secure Folder.
Click on Storage.
Tap Clear Cache.
This action may help resolve the reported problem.

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BasilJJ
Active Level 4
Secure Folder
After the first ui 6 updated the issue started, and i've done everything including clearing the cache, but nothing worked, but after the second updated every in the secure folder was back to normal so far.

Now please fix the Good lock app. Alot of the options are missing :)
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