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Original topic:

Secure Folder

(Topic created on: 09-21-2021 01:59 PM)
Mtho00
Beginner Level 2
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Secure Folder

Hi there, I cannot restore Secure Folder data while connected to mobile hotspot, why is this happening and how can I fix it? 

1 Comment
Samsung_specialist
Community Manager
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Secure Folder

Hi,

How to back up and restore Samsung Secure Folder data:

1. Open the settings menu on your device.

2. Choose the Backup and restore option.

3. Select Back up Secure Folder data or Restore.

4. Select the data you want to back up or restore (photos, apps, documents, etc.).

5. Tap Back up now or Restore now to finish the process.

Please perform the clear cache of the secure folder and check if it works.

Go to Settings> Apps> Select the Secure folder app> Storage> Clear cache.

Then reboot your device once.

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