Original topic:

Secure Folder

(Topic created on: 06-26-2021 06:55 PM)
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SaifulIslamMahmood
Active Level 1
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Secure Folder
There is a problem i'm facing from one ui 3.1 update in my A72. I can't use my online banking apps inside secure folder because the applications can't take OTP automatically from the text messages or I can't able to do it manually because the keyboard doesn't appear. So i cannot use those apps. Hope you guys will solve the issue as soon as possible. 

Thanks in advance. 
10 Comments
Secure Folder
That is not issue ..it's like that only ..secure folder doesn't access message ..they only can store contacts from main screen
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Secure Folder
Sorry for my first comment....keyboard not appearing? 🤔 how it's possible
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Secure Folder
It's only happen when I tried to put otp in banking app manually. Other situation it's OK.
Secure Folder
Facing same issue with paytm in secure folder. I guess keyboard is not appearing becasue you are not allowed to enter OTP manually, it has to be detected automatically,but secure folder doesn't has access to messages.
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TimonN
Expert Level 3
Secure Folder
I am using UPI apps in secure folder. By banking apps , you mean apps provided by banks ? Like HDFC Bank, SBI YONO ?
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Secure Folder
Yes, app from bank like EBL, STANDARD CHARTERED etc.
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networ
Active Level 2
Secure Folder
Hi
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networ
Active Level 2
Secure Folder
Samsung galaxy m30s secure folder
Problem
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cs-member13
Expert Level 4
Secure Folder

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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