Secure Folder isn't opening.

[Dev_Rathod]

Guys, do anyone dace the same problem on your phone of secure folder not opening. Whenever I try to open it a messamessage appears "If this keeps happening, contact Customer Service."

This message appears in Samsung A53 5g. I don't know about other phones. 

Please reply if you found a solution for it.

[manveer11011 · Accepted solution]

Clear data of secure folder, this will fix issue and please mark this as solved by click ok three dots

[Dev_Rathod]

I already tried this.

[manveer11011 · Accepted solution]

Ok there is now only and only one solution download latest apk of secure folder on chrome from apkmirror then install it, this gonna fix the issue, if it get fix mark this as solution 😊

[manveer11011]

Have your issue solved ?

[Dev_Rathod]

Nope not yet. Thanks for your concern. I contacted to customer service. The said it requires a new secure folder update. ❤

[Wodehouse]

Secure Folder is a valuable feature on Samsung devices. If it's not opening, here are some troubleshooting steps to help you resolve the issue:

*Troubleshooting Steps*

1. *Restart your device*: Sometimes, a simple reboot can resolve the issue.
2. *Verify your Secure Folder password*: Make sure you're using the correct password or biometric authentication (e.g., fingerprint or iris scan).
3 *Clear Secure Folder data*: Go to _Settings_ > _Apps_ > _Secure Folder_ > _Storage_. Clear data and cache. This will log you out of Secure Folder.
4. *Check for software updates*: Ensure your device is running the latest software. Go to _Settings_ > _Software update_.
5. *Perform a factory reset*: If none of the above steps resolve the issue, you may want to perform a factory reset. This will erase all data, so be sure to back up your important files and data.

*Additional Tips*

- Ensure you're using the correct Secure Folder app. You can download it from the Google Play Store.
- If you're using a third-party lock screen or security app, try disabling it to see if it's interfering with Secure Folder.
- If you're still experiencing issues, consider visiting a Samsung authorized service center or contacting their customer support for further assistance.

I hope these steps help you resolve the issue with Secure Folder!

If this reply answered your query please mark my reply as "resolved" by clicking 3 vertical dots on top right of my reply. Thank you 😊

[goodthings]

Please clear catche and clear data of this app then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

Your's most welcome to here.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

● Clear app cache through Device care:
Settings > Device care > Storage > CLEAN NOW.

● The clear cache memory of a particular application:
Settings > Apps > Now pick the app you like to clear off the cache memory > Storage > Clear Cache.

● Reset the device Settings: Settings > General Management > Reset settings>Reset all settings to their default.

● Keep your app updated: Tap on Google Play Store app or Galaxy Store> Manage apps & device> Apps available to update> If you want to update apps individually, tap See details and then tap the Update button next to the app you would like to update.

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)

Warm Regards,
Samsung Customer Support