Original topic:

Samsung Keyboard keeps stopping

(Topic created on: 03-08-2024 07:41 AM)
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Zack409
Active Level 1
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Secure Folder
I've seen this for so many times. The Samsung Keyboard keeps stopping pop up. Even clicking on close app did not fix it and when I clicked on app info to clear data it took me to secure folder and after I've cleared it's data it too did not helped. Can anyone help?
1 Comment
cs_member8
Moderator
Moderator
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Secure Folder

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we request you kindly follow the given steps to resolve your issue.

Clear keyboard cache: Settings > Apps > Show System Apps (enable) > Search Samsung Keyboard > Storage >Clear Cache

Clear secure folder cache:
Long Touch at ‘Secure Folder’ app icon > Open app Info screen > Storage > Clear Cache

If the issue persists kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

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