J7 Prime App and Mask Lock app password Forgot

[Raaj1984]

I have inbuilt app named Lock and Mask App in J7Prime. but now I forgot my password and there is no reset option is showing here. can anyone help me to resolve this issue as this have locked my official Whatsapp App also.

[Anonymous]

reset phone

[sandip6619]

no reset only set

[admin_]

Thank you for reaching out to the Samsung community! We would like to inform that if you forgot the lock and mask app password, then you need to factory reset the device for the next use. Kindly take device data backup via smart switch, remove account and reset the device.

Be sure to hit ♡ when you find an answer that works for you. For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/

[samratkulkarni]

Restart phone

[akki9837]

but if i will reset my phone then my whatsapp chats will be removed and i dont want to be removed is there any another option without factory reset

[akki9837]

i have locked my google play store in lock and mask apps and i am having trouble in downloading the apps form different website or apps

[chief8006]

remove app lock

[pablaboy]

how to reset lock and mask app

[Anonymous]

How to recover lock and Mark's app in Samsung Galaxy j7 prime please help me