Raaj1984
Beginner Level 2
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I have inbuilt app named Lock and Mask App in J7Prime. but now I forgot my password and there is no reset option is showing here. can anyone help me to resolve this issue as this have locked my official Whatsapp App also.
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Anonymous
Not applicable
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reset phone
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sandip6619
Active Level 3
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no reset only set
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admin_
Expert Level 5
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Thank you for reaching out to the Samsung community! We would like to inform that if you forgot the lock and mask app password, then you need to factory reset the device for the next use. Kindly take device data backup via smart switch, remove account and reset the device.

Be sure to hit ♡ when you find an answer that works for you. For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
samratkulkarni
Active Level 5
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Restart phone
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akki9837
Beginner Level 2
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but if i will reset my phone then my whatsapp chats will be removed and i dont want to be removed is there any another option without factory reset
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akki9837
Beginner Level 2
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i have locked my google play store in lock and mask apps and i am having trouble in downloading the apps form different website or apps
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chief8006
Beginner Level 2
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remove app lock
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