Original topic:

Apps stopped working after taking screenshot

(Topic created on: 01-10-2022 02:42 AM)
itzhp
Beginner Level 4
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Secure Folder
Friends, I am facing a serious problem since long time. Whenever i take screenshot in the secure folder, apps like whatsapp, instagram, fb messenger etc stopped working inside the secure folder. And all apps are working fine outside of the secure folder even after taking screenshot.

One more thing I noticed that there is no issue as mentioned above inside the secure folder if I take screenshot outside of the secure folder.

Please comment here if you face same issue or you have any solution for my problem. Thank in advance. Also thanks for reading my words.

I am using Galaxy A7 (2018).

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Addition: Mentioned apps stop working mostly when I try to use keyboard after screenshot in secure folder.
5 Comments
Raghavsharmaaa
Active Level 1
Options
Secure Folder
You should clear cache in app info of secure folder app
That might help
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itzhp
Beginner Level 4
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Secure Folder
Tried. But nothing changed.
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Anonymous109
Expert Level 2
Options
Secure Folder
U should clean cache partition
https://youtu.be/KOIsrDgttoU
See this video



If you like my answer click on 3 dots and accept my solution
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cs-member13
Expert Level 3
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Secure Folder

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. Please perform the below mentioned steps to resolve the issue:

* Check after rebooting your device. 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

0 Likes
SarahParamita
Beginner Level 2
Options
Secure Folder

I'm facing the same problem from the last 1 year. Please help.

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