Original topic:

AUTO SYNC issue

(Topic created on: 02-05-2023 10:26 AM)
109 Views
itsHRSH
Active Level 6
Options
Secure Folder
Is anyone facing issue with AUTO SYNC in SECURE FOLDER?
As for me AUTO SYNC is turning off automatically just for secure folder, it's working fine for outside apps!
7 Comments
Sid_Karna
Expert Level 5
Secure Folder
Auto syncing to which platform?
itsHRSH
Active Level 6
Secure Folder
Gmail in secure folder.

Actually, the toggle turns off by itself. I have turned it on 2 times from yesterday.Screenshot_20221202_155323_Settings.jpg
Sid_Karna
Expert Level 5
Secure Folder
Oh ok..I don't use gmail in secure folder, so don't know about it bro. Anyway the toggle is in on position for me. No automatic issues. I am on Android 12.
itsHRSH
Active Level 6
Secure Folder
Thanks, I have installed the update. On Android 12, it was fine for me, too.
cs_member8
Moderator
Moderator
Options
Secure Folder

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same. We would request you to register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

0 Likes
sam51
Active Level 4
Secure Folder
yes this is the problem even manual sync not working.
0 Likes
itsHRSH
Active Level 6
Secure Folder
No manually it is working fine!