Original topic:

5g speed _ not more than 20kb

(Topic created on: Friday)
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Nebistar
Active Level 7
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Not sure if its issue due to samsungs apps updates We received in recent days or its from jio telecom company but 5g is not working as expected 
There is 5g logo in notification bar but speed is not there 
When I switch back to 4g , speed is giving like normal 4g like 3 to 4 MBps but not 5g
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RedBullRussia
Active Level 10
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It's happened after One UI 8 update
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cs_member10
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Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.

● 5G in your Galaxy device: https://www.samsung.com/in/support/mobile-devices/how-to-use-5g-on-your-galaxy-phone/

● Network optimization: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-optimise-network-...
Note: kindly contact your network service provider once to make sure there is no issue from their end.

In case the issue still occurs, please visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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