ram12345678
Active Level 1
Options
Samsung Pay
Samsung m31 hanging problem in October update software  in internet slow ,apps old design , camera main camera thik color photo light color in monitor, 
please solve the solution ,       
6 Comments
Ehsank
Expert Level 5
Options
Samsung Pay
if you feel hang issue just after update then try these steps

A. Wipe Cache Partition.
Steps to perform.
1) Turn off the device.
2) Press and hold the Volume Up key and the spower button.
3) When the Android logo displays, release all keys.
4) Press the Volume down key to navigate and select "Wipe cache partition".
5) Press Power key to select. When the wipe cache partition is complete, Select Reboot System.
6) Press the Power key to restart the device.
B. go to settings >general Management >reset>reset settings.
0 Likes
ram12345678
Active Level 1
Options
Samsung Pay
already hard rest one time Chesa same problem repeated
0 Likes
ram12345678
Active Level 1
Options
Samsung Pay
next update released solve the problems how many days relse new update
0 Likes
cs-member13
Expert Level 1
Options
Samsung Pay

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

Please be assured and perform following step to resolve the Camera quality issue:

>>Please clear data or cache of Camera Application(Tap Settings>Apps>Camera>Storage>Clear Cache/data).

 

And to resolve "Slow internet" issue please follow below given step:

>>Reset Network Settings:- Go to apps screen >Settings >General Management >Reset >Reset Network Setting.

 

And to resolve "device hanging" issue kindly follow the given link: https://www.samsung.com/in/support/mobile-devices/how-to-restart-the-device-when-freezed-or-hanged/

 

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

0 Likes
7017634008
Beginner Level 2
Options
Samsung Pay
7017634008
0 Likes
7017634008
Beginner Level 2
Options
Samsung Pay
12345678

Screenshot_20201222-185849_Facebook.jpg

0 Likes