Wallet

[MrAzmi]

Hi

I have samsung s24 ultra I'm not able to use samsung pay or wallet .please help to.use

[Rahul_Radhakrishnan]

Hi 👋

If Samsung Pay / Wallet isn’t working on your Galaxy S24 Ultra, please try these steps:

1. Update the app → Open Galaxy Store / Play Store and make sure Samsung Wallet is on the latest version.

2. Check region support → Samsung Wallet only works in certain countries. If your phone or Samsung account is set to an unsupported region, the service won’t run.

3. Update software → Go to Settings > Software update and install the latest updates.

4. Enable NFC → Go to Settings > Connections > NFC and contactless payments → Turn it ON and set Samsung Wallet as default payment app.

5. Clear app cache → Settings > Apps > Samsung Wallet > Storage > Clear cache & data, then sign in again.

6. Re-add your cards → Sometimes you need to remove and re-register your cards after updates.

7. If it still doesn’t work, contact Samsung Wallet support to check card/region compatibility.

[MrAzmi]

Not working

[Rahul_Radhakrishnan]

Hi 👋
Thanks for checking. Since it’s still not working, let’s try a couple more things:

1. Safe Mode Test → Restart your phone in Safe Mode (long press power button → hold "Power off" → select Safe Mode). Then try Samsung Wallet. If it works there, a third-party app might be interfering.

2. SIM & CSC check → Samsung Wallet needs a supported SIM/network and correct CSC (region code). Go to Settings > About phone > Software information > Service provider SW ver. → check if your CSC belongs to a supported region (example: INS, XSG, etc.).

3. Reinstall Samsung Wallet → Uninstall updates / reinstall the app from Galaxy Store.

4. Check Google Play Services → Wallet depends on it. Update Google Play Services from Play Store.

5. Contact Samsung Support → If none of these work, it could be an account/region restriction or a deeper system issue. Best to reach out via Samsung Members → Support → Error reports.

[Samsung_specialist]

We're sorry to hear about your experience.

To assist you further, follow these steps:
1. Settings > Software update > Download and install > Download > Install now.
2. Make sure you are using a local SIM card in slot 1.
3. Make sure to delete the app and download it from Galaxy store only.

Please share more details about the issue.

if you still can not find it in Galaxy store please raise an error report via member app. For more details, please visit this link:
https://www.samsung.com/ae/support/apps-services/how-to-raise-an-error-report-through-the-samsung-me....