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Joezormelo
Beginner Level 2
It appears that 'split screen' has gone away with the recent updates. The service is no more showing from advanced features.  Does anyone have an idea how to fix this problem?
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wolf3079
Active Level 6
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Moderator
Moderator

Hello . I’m Nehal, Samsung Moderator.

Thank you for asking the question

First of all, I feel sorry to hear that you have experienced the anomaly

Based on your writing please follow the following steps 

I recommend that you perform a factory data reset to resolve this issue using the steps:-
Settings – Backup and reset - Factory data reset.
Ensure all user data is backed up using the following methods:-
1. Connect the phone to the PC via USB cable, and then manually copy files from the removable disk to you r PC hard disk drive.
2. Download and install smart switch from the link below and then use the backup tool to create a data backup 
http://www.samsung.com/eg/support/smartswitch/
3. Insert an SD card and move files from the device internal memory to the SD card.
Kindly note that only Images, Contacts, calendar, videos and Audio files are backed up, all applications and text messages will be erased.


 

 

You can visit the nearest Samsung service center and they will be able to help you

Kindly send us your address to provide the nearest service center

 or you can find it following the below link:

http://www.samsung.com/eg/support/servicelocation/

Thank you

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