Issue for purchase - OR-CAC-13

[Alghunaimi]

Hello I have an issue with purchasing on Google Play.

I'm trying to pay a product with my carrier mobile phone, but each time I have an error message OR-CAC-13.

- I clear the cache of Google Play

- I disconnected and reconnected my account

- An SMS is received from my carrier when I try to activate this payment method, and the proper option is activated in my carrier options.

But unfortunaltly I still have this issue.

Can you provide support?

[Samsung_specialist]

Hello,

Kindly note that you need to contact the service provider (Google) along with your bank.