Deepu09
Active Level 1
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Samsung Pay
Hi Experts,
I try to purchase from galaxy store and during checkout, I'm getting error as unauthorised access detected. Tried to reset password and resync all apps. Tried force stop and reset samsung checkout app and still see the issue. Please help on how I can resolve this. Attaching error screenshot for your reference.
Model: M31S
Version: Android 11 with One UI core 3.1

image


7 Comments
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Samsung Pay
Change the password of your Samsung account and try again.
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Deepu09
Active Level 1
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Samsung Pay
Thanks for your reply. I tried that too.. also tried reset all samsung apps as well... still no use.
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Samsung Pay
Let me see what I can do.
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Samsung Pay
Paid service of Galaxy Store were stopped few months ago. So from now on you can't buy anything from Galaxy Store India.
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Deepu09
Active Level 1
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Samsung Pay
Oh!.. I didn't knew this info.. 😳
Generally the styles/themes for example are available for purchase still..
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Samsung_Support1
Moderator
Moderator
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Samsung Pay

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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Deepu09
Active Level 1
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Samsung Pay
Solution of this problem:
Cleared App data.
Did force stop.
Relaunched application and Deleted all payment modes and added them again.
It worked.
Thank you all for your time and responses.
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