Card cannot connect to issuer

[Amjedalm]

I am having an issue with the latest Samsung pay wallet as its not adding the cards I have.

Followed all the ways to reset it

I have reseted the program and removed all the data from it yet it's the same issue

Note: latest S25 Ultra Pre orderd online

[JimmyA]

Hi Amjed, can you attach the error?
Are you importing the cards(saved on your account) or scanning them? If you're in the uae, they have a number dedicated to the wallet issues and they can guide you step by step, it's an 800 number so toll free.
8007729

[TheManFromOman]

Here's a screenshot. I'm having the same issue as well.

[TheManFromOman]

Same here. I tried using both my local bank’s debit and credit Visa cards, as well as my American Express card, but none of them would add. I keep getting a message that says, “Couldn’t connect to card issuer. Try again.” Everything was working fine on my S22 Ultra.

[TheManFromOman]

Just received a call from Samsung support. It seems like they are aware of the problem and a software update should be coming out shortly to resolve the issue.

[JimmyA]

Thank you for sharing, this will be useful to many users facing the same!

[TheManFromOman]

UPDATE 

Just updated to the latest Wallet Version 5.8.61 and everything is working fine now! 

[Torbjörn]

I'm having the same problem with my S25, rendering Samsung Pay unusable for me. The latest update to 5.8.61 did not resolve the issue.