Original topic:

my phone Samsung Galaxy A50 in issue phased not working fingerprint so help

(Topic created on: 01-10-2020 10:41 PM)
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AshutoshGEE
Active Level 1
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Samsung Online Store
Dear sir

my phone Samsung Galaxy A50 in issue phased not working fingerprint so help 

My contact no-8619731182
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airin
Beginner Level 2
Samsung Online Store
Janata list
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AshutoshGEE
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Samsung Online Store
janta list
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AshutoshGEE
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janata list mins
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AshutoshGEE
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what
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NitishBadhan
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Samsung Online Store
post screenshot
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Samsung_Support3
Moderator
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Samsung Online Store

Hi there,

 

Kindly follow the below mentioned steps to resolve the issue-

> If any screens guard/tampered glass/protection film is available then first disables the fingerprint settings and then removes the screen guard.

> Once screen guard is removed now register the fingerprint again and check the issue

> Make sure to use the central fingerprint parts evenly when you register or scan fingerprint, so that all portions of fingerprint, including the center and corners have been fully scanned.

> If problem does not get resolved, run the device in Safe mode and reconfigure the fingerprint.

> If issue still persists, create data backup and reset the device.

>If you still have similar problems please visit to the authorized Samsung service center with device and have it inspected for further resolution.

For address details of Samsung Service centers follow the link mentioned below-

http://www.samsung.com/in/support/servicelocation/

 

Regards,

Samsung Members Team

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