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Those **bleep** did exactly same to me.100% true this is what happening in samsung.
Actually this is a illegal theft they are doing . Let me explain.
First they will accept the offer but the bill wont generate.
Officially you didn't buy that product but you sent the money with tax.
Second they will try to hold the product without dispatch as much as possible without generating a bill. At least for a month. Depends on the customer forces.
Here the theft is , They are holding our money in their account for at least a month and the interest would be humongous.
For example , If you buy a product worth 1 lakhs . A month of bank deposit would give you credit upto 1.25 %. this is from one person. Lets calculate allover the india.
Note : This may be the only reason. May be my opinion.
I'm facing this same issue now.I ordered mobile via Samsung on 19th Oct 2020.Expected delivery date was on 25 Oct 2020,later changed to 27 Oct 2020.No call nothing somehow the product got returned. I contacted Samsung several times.They have been clowning me for these days with this 24-48 days thing! I hadn't received the product yet.I asked for refund and they are saying No refund possible! Its way better to Purchase from Amazon or Flipkart.