Why Samsung is not ready for cancelation of VIP Pass for S23 Ultra

[Ravi0883]

Samsung is proving every time a new date for cancelation of VIP Pass against booking of S23 Series. First 23rd february then 28th february and now 7th March. This is totally unprofessional behavior and cheating with customer. 

[Chaudhary]

Bro how are you connecting to customer care. I am not even able to connect to check status on refund.

[Ravi0883]

Through Samsung helpline. Today they told me that VIP Pass has expired and they will initiate refund on 7th March. Earlier they have said that refund will be initiated after 28th february automatically. All they are fooling us. I am thinking about to file a complaint in consumer forum.

[Chaudhary]

I tried contacting them through app...but no response on chat after sharing order details.

[Ravi0883]

Call them over toll free number with order number.

[NOOB_1ST_ACC]

Samsung.com/Samsung shop takes upto 45 days to refund.

[Ravi0883]

Agree, but they don't initiate refund yet.

[Nilesh_Shah]

Same for me. Waiting for Refund.

[Ravi0883]

Seems they are not willing for refund. Will never buy samsung again