Watch 4 redeem issue

[ramnatarajan]

I pre-ordered Galaxy Watch 4 and I'm seeing the redeem option under For You section in Samsung Shop app. When I enter the serial number and mobile number it says I'm not eleigible to redeem. Do I have to register the product somewhere in Samsung site or it will be automatically registered? Am I missing anything here or shall I wait for one more day to redeem the offer? I have logged into Samsung shop app with my Samsung account. Please help.

[Jithu98]

Same here

[Falcon21]

Don't worry, everyone is facing same issue . Samsung customer care is saying that this issue will be solved by tomorrow

[raghavr]

I am also facing same issue

[Xahoor26]

I am able to redeem the offer but it shows only buds pro available and wireless charger duo out of stock

[ramnatarajan]

My guess was correct. They won't have enough stocks and enable the redeem offer 😑

[Karthikreddym]

I am not even able to go to the redemption screen.

[Xahoor26]

Wait for today and try unistalling and installing again

[ramnatarajan]

I'm able to redeem now but I can select only buds pro. Wireless charger duo and straps are out of stock. Without having enough stocks in hand why they are enabling the offer.

[Xahoor26]

Same for me. After contacting customer care they told wait for some days for other products to be available