Unable to exchange S10 lite on Samsung shop

[Kpranjan1]

Hi ,

I am not able to exchange my S10 lite on Samsung portal.. it's simply saying product not found when I am trying to enter IMEI number.. 

Thanks in advance. 

[SumanthPoovaiah]

Hi,
Same issue with s20 FE series. They have taken away lower end( older spec phones) and Fan edition one from exchange. Even apple has followed the same list of samsung.

[Kpranjan1]

Means samsung want us to throw in the dustbin 🙂 In this case Xiaomi is better they do have better exchange value..

[cs_member8]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same. We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback >Ask question

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Warm Regards,
Samsung Customer Support