Samsung would never take customers or anything posted in these forums seriously. We have to talk about our issues, concerns on Social Media platforms. There is a difference in one customer raising his or her voice and thousands of customers raising their voices.
United we can stand and we have better chance of Samsung hearing us loud and clear. We might not win the case, atleast we can spread awareness among consumers.
Dont limit your comments and like to Samsung Members platform. Let the world know what is happening.
Writing from S9 with tinted display. Samsung solution is to replace screen at 17k. Just after 1 year and 2 months of delicate use.
We apologize for your inconvenience. We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.
Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).
Note. please attach the error log file within 15 minutes of the error occurred.
Oh here is another example of a perfect automated reply. Not checking user post, past records error reports sent. Just shoot a reply and consider the job done.
We apologize for your inconvenience. We request you to kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link:https://www.samsung.com/in/support/service-center/
