Samsung E shop Purchase

[DrishyaJose]

I ordered mobile via Samsung on 19th Oct 2020.Expected delivery date was on 25 Oct 2020,later changed to  27 Oct 2020.No call nothing, somehow the product got returned. I contacted Samsung several times. They have been clowning me for these days with this "wait for 24-48 hours" thing! I hadn't received the product yet. I asked for refund and they are saying No refund possible! I contacted Blue Dart the shipper ,they said the sender returned the product, they have noting to do with it  !!

Its way better to Purchase from Amazon or Flipkart.

[CrazyBoy28]

Issue Noted

[arunnechlani]

I had similar experience, today only raised complaint in consumer court. Do you think you can help me on similar case?

[CrazyBoy28]

Yeah

[arunnechlani]

How can I send you the details or anyway to contact you?

[arunnechlani]

Any update please?

[PRIZM]

Dear Member, pls share your order number. We will have the relevant team resolve this for you

[PRIZM]

As a general information received from the relevant team, Post cancellation/Return(RTO), refund may usually take 3 to 7 business days for debit card and 7 to 21 days for credit card. Please share your order no. so we can cross check the details

[cs-member13]

 Dear Samsung Member,

Greetings from Samsung Customer Support!

Please be assured and we request you to please contact the Samsung shop department on 1800 40 SAMSUNG (7267864) / 1800 5 SAMSUNG (7267864) or mail us on: support.estore@samsung.com

[Option 1/2 for language(English/Hindi) ---> Option 3 for Samsung shop]

Please be assured our team will surely help you out on this.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support