Original topic:

Refund not received

(Topic created on: 11-16-2022 05:18 PM)
vedaja
Beginner Level 2
Options
Samsung Online Store
Received defective product 
Return completed 
Refund not received yet even after 10 working days .
No response from samsung customer support 
Need my refund 
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4 Comments
shivam18
Active Level 7
Samsung Online Store
Hello vedaja bro . From where have you buyed your Samsung product bro ? 🤔 .
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Maxpain
Active Level 2
Samsung Online Store
Was it a refund or replacement coz they offer both if it is a refund then it should have been initiated on the day product was collected from you and credited within 5-7 working days and if it is a replacement then they will send you a new device when the product get received by them.

If refund is still no done then write a mail to samsung shop support: support.estore@email.support.samsung.com
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Kuldeepraval
Active Level 6
Samsung Online Store
I have returned a product in samsung shop app. They gave me refund after 3 months. 😥
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cs_member8
Moderator
Moderator
Options
Samsung Online Store

Dear Samsung member,

Greetings from Samsung customer support.

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same.

We would request you to kindly call on the concerned helpline number, the concerned department will definitely resolve all your queries 1800-5-7267864/1800-40-7267864. Kindly press option 3 for the Samsung shop..

Thank you for writing to us.
Warm Regards,
Samsung Customer Support.

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