Not getting pre book offers on S21 ultra

[monu23]

 I have pre booked S21 ultra mobile phone from tatacliq on 21 January and Phone delivered On 4th Feb I activated the phone on 4th Feb and after 72 hours over activation of mobile I am not able to get any prebook offers on Samsung shop app 

As I have registered the phone with the same number that I used for pre booking

 I'm sharing the screenshots of Samsung shop app That saying that I am not eligible for pre offers though I have purchased the phone recently with full payment online on Tata cliq 

I also want to state that I am using Samsung galaxy device from S3 time that is since 2012 and now upgraded to s21 ultra from s10 plus.

But now I am very upset with the inconvenience caused to me .. though I followed the all the steps required for prebook and registration 

Please resolve issue as soon as possible

[monu23]

it will be delivered 🛩 as it has been approved.
don't worry

[monu23]

raise your concern on every platform.
like samsung whatsapp support,
samsung email support
samsung customer care service
send email to samsung india ceo.

[Ashishj4]

I am trying but I never thought that I will struggle like this plus my last 2 customer care support guys were so rude.

[monu23]

when you have placed the order
and for how many days it is showing approved??

[Ashishj4]

it is showing as approved from 15 days. since day I placed my order

[monu23]

any update/progress??

[Ashishj4]

one of the item is showing in packaged after I complaint to ceo desk.. hope it will be delivered soon thanks for help

[monu23]

👍

[Sam1629]

any update on your delivery? how many days did it take?

[Satz4u]

can someone guide me, as im unable to redeem watch as it is not visible in the Samsung Shop app under s21 pre-book offer