Original topic:

Microphone Problem (Voice Echo) in Samsung Original type C-3.5 mm USB Converter

(Topic created on: 01-13-2023 12:55 AM)
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SouvikPupun
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Samsung Online Store
While using the converter with wired earphone on my Galaxy A73 5G, the other person on a call always complaints about voice echo problem, but when I disconnect the converter everything seems to be okay.. 
To confirm the exact source of problem, I've tried my earphone inserted in different devices & using different sim networks, the problem suddenly disappears.. 
So it must be a manufacturing defect of the Samsung Original USB Type C to 3.5 mm USB converter..many other users also reported the same issue.
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cs_member8
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Samsung Online Store

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same. We would request you to register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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