Original topic:

Indefinite Delays in Refund

(Topic created on: 10-09-2022 06:31 PM)
196 Views
Rishabh6
Active Level 1
Options
Samsung Online Store

 

Refund initiate was to be be done within 5 days.

Now its more than 10 days, but the support team only says there are delays, no other answer.

If this is the way samsung plans to deal, then I don''t think I''ll buy any samsung products again, and advise my family to not buy the products

 

The transaction is not even initiated, after its initiated, it'll take more time for refund to reflect as well, I needed a mobile for my needs, now if I buy another mobile, I'm stuck with interest on credit cards, due to lack of funds

 

Ticket ID is #74952014

Ticket ID is #74951914

6 Comments
Sid_Karna
Expert Level 5
Samsung Online Store
That's an issue with Samsung store and Samsung pay. They often drag the refund to 30 plus days!!

Nb: you shouldn't publicize the order details here as this is a social platform for Samsung users.
Rishabh6
Active Level 1
Samsung Online Store

Thanks for pointing out

0 Likes
Rishabh6
Active Level 1
Samsung Online Store

Is there any way to force them to process refund sooner

0 Likes
Xicor
Active Level 3
Samsung Online Store
Your life will be hell if you purchase anything from Samsung shop.. my Refund is also stuck since 1 month now
0 Likes
Rishabh6
Active Level 1
Samsung Online Store

is it not even initiated? is there any legal action we can take for small amounts in India?

0 Likes
cs-member11
Moderator
Moderator
Options
Samsung Online Store

Dear Samsung Member,

Greetings from Samsung Customer Support!

Thank you for sharing your concern. We acknowledge your query and apologize for the same. We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback >Ask question

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

0 Likes