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Beginner Level 2

What a poor show of customer satisfaction from Samsung.

I ordered Tab S7 on 6th of September and my expected delivery date was 15th Sep. It's already past 3 days and still my order isn't even packed yet. I wonder when it will be packed, then shipped and finally delivered. I have escalated this issue also but still there is no response from Samsung. Horrible ordering experience!! When will I get my tab Samsung team?

10 Comments
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Active Level 1

Yes, I had booked on 5th, still not packed.

Message to @Samsung :- please let us know clearly if this can be delivered or not, so that we can cancel our booking and look somewhere else.

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Active Level 1

Same with me 6th sept pre-ordered it and they just sent a mail which says a courier service interruption in your state. My state is Delhi guys, not Mirzapur  village. They say it'll take 7 days to just to start the processing again. Its our mistake we should've read the experiences on quora for Samsung e-shop. People there have said they received after 2-3 months or never received as the product goes out of stock. Samsung just uses our money in rotation and use it as a capital for a long time before finally refunding.

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Dear Samsung Member,

Greetings from Samsung Customer Support!


Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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Active Level 1

Finally getting my S7 today. Maybe delay issue with the delivery company, since now it shows a different one.

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Did you get it? I still have not got it i ordered it on 6th sept.

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Yes, i got it on the same day. But this keyboard cover promotion looks to be f@ke.  Its already sold out since long time. 

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Which city are you in? If you got it then why didn't i recieve mine yet is a big question for me...

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I stay in Mumbai.

BTW, today i got the option to purchase keyboard at Rs.5999/- (after 10,000 discount) & i have bought it.

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I am from Bangalore and had booked tab 7 on 6th sep and havent received till now, raised a complaint. Got a response that it will take 7-10 days more for it to be packed itself. Thinking to cancel it. Pathetic service and 

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