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11-07-2022 08:33 PM in
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11-08-2022 02:25 PM in
Samsung Online StoreIt was sold in exchange for another product. But when the new product is defective and when the customer ends up with neither the old or new phone, its equal to looting.
Either it has to be replaced or a fair refund of atleast 80% of the defective phone's value should be given.
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11-12-2022 03:31 PM in
Samsung Online StoreDear Samsung Member,
Greetings from Samsung Customer Support!
We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same. We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.
Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback >Ask question
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support