Kindly send us the device logs via Samsung Members App> the technicians will diagnose these logs to determine the cause > they will respond to you with the solution and if you need to go to the service center for physical diagnosis.
- To send the device logs, please follow the below:
Press and hold Samsung members Icon > Then tap on Error reports > Select the category of your report > Make sure that "Send Log Data" is selected to help resolve your inquiry> Describe your problem in detail> Change the frequency to whatever you prefer > Then send it.
For more information regarding this, you are welcome to visit our website and watch the tutorial sending logs by following the link below:
Let us know if this helps.