Original topic:

my phone update but my phone automatically off I am so disturb this behavior

(Topic created on: 4/4/21 9:48 PM)
0768
Beginner Level 2
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Samsung Health
But way
4 Comments
MonK11
Active Level 6
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Samsung Health
Go to settings and search for "Auto restart at set times" make sure it's turned off.
If it's already off then it might be a hardware issue and I will suggest you to visit Samsung service center in that case.

Screenshot_20210405-013459_Device care.jpg

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Ehsank
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Samsung Health
Try these steps and lets see

A. Clear Wipe Cache Partition.
Steps to perform.
1) Turn off the device.

(Connect with type C cable/type C earphone only for Android 11)
OR
IF YOU HAVE ANOTHER MOBILE THEN CONNECT WITH CABLE WHETHER IT IS TYPE C TO TYPE C OR MICRO USB PORT take help of otg connector to connect other mobile.

2) Press and hold the Volume Up key and the power button.
3) When the Android logo displays, release all keys.
4) Press the Volume down key to navigate and select "Wipe cache partition".
5) Press Power key to select. When the wipe cache partition is complete, Select Reboot System.
6) Press the Power key to restart the device.

B. Check in safemode and observe is there same issue in safemode too
if not then problem may due to other downloaded apps
and if same issue in safemode then try to visit service centre

steps to turn safemode;
long press on power button>
long press on power off option>click on safemode >your mobile will restart and turn into safemode.

Keep in mind that in this mode only inbuilt system app will work

Screenshot_20200815-223930_Samsung Members_59466.jpg

Screenshot_20200815-223913_Samsung Members_59464.jpg

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Ehsank
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Samsung Health
Meanwhile send feedback to Samsung by using get help section
GetHelp>>SendFeedback>>ErrorReport/AskQuestion>choose appropriate section

Screenshot_20201223-115720_Samsung Members_65434.jpg

Screenshot_20201110-145908_Samsung Members_63169.jpg

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Samsung_Support1
Moderator
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Samsung Health

Dear Samsung Member,


Greetings from Samsung Customer Support!


Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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