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Original topic:

cant send media

(Topic created on: 11-21-2020 01:23 PM)
Njombo
Beginner Level 2
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Samsung Health
Having a problem of sharing music with WhatsApp...pls help it says my play music is no longer working
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1 Solution


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Solution
Maps_sam07
Moderator
Moderator
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Samsung Health

Hi  Njombo 

 

Please try the following steps to resolve your issue: 

 

1. Please go to Settings>>Apps>> Tap on the 3 dots on the top right corner>>Show System Apps>> Whatsapp >> Storage>> Clear Cache.

 

3. Then please perform a soft reset of your device.

Press and hold the power and volume down buttons for about 10 seconds.

*The device may take a screenshot, however keep holding the buttons for a few more seconds.

View solution in context

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3 Comments
xh05t
Beginner Level 4
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Samsung Health
Hey what device are you on?
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Njombo
Beginner Level 2
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Samsung Health
Samsung A10s
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Solution
Maps_sam07
Moderator
Moderator
Options
Samsung Health

Hi  Njombo 

 

Please try the following steps to resolve your issue: 

 

1. Please go to Settings>>Apps>> Tap on the 3 dots on the top right corner>>Show System Apps>> Whatsapp >> Storage>> Clear Cache.

 

3. Then please perform a soft reset of your device.

Press and hold the power and volume down buttons for about 10 seconds.

*The device may take a screenshot, however keep holding the buttons for a few more seconds.

View solution in context

0 Likes