cant send media

[Njombo]

Having a problem of sharing music with WhatsApp...pls help it says my play music is no longer working

[xh05t]

Hey what device are you on?

[Njombo]

Samsung A10s

[Maps_sam07 · Accepted solution]

Hi  Njombo 

Please try the following steps to resolve your issue: 

1. Please go to Settings>>Apps>> Tap on the 3 dots on the top right corner>>Show System Apps>> Whatsapp >> Storage>> Clear Cache.

3. Then please perform a soft reset of your device.

Press and hold the power and volume down buttons for about 10 seconds.

*The device may take a screenshot, however keep holding the buttons for a few more seconds.