Samsung M21 phone's suddenly the video play by Sick.

[MiaAkash]

How can i taking help from smasung mobile users?? somethimes my phone do hang with video & stop the videos in the middle when playing.. i want to get rid of this problem& want to solution.  

[veer]

wait for update brother m21 have lot of issues and also send feedback to samsung

[Ehsank]

if every video then this is the issue
if only specific video then problem while at downloading time

[MiaAkash]

at the same time & same video don’t be sick of the other phone like oppo, vivo & MI,, but this problem is only on M21

[Anonymous]

restart your phone

[Ehsank]

if same video then problem with ur video, might had some error while you downloaded it

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please perform the below mentioned quick steps to resolve the hanging issue:-

1. Ensure 20% of internal memory of device is free (Scroll down notification panel > Setting > Device care> storage).

2. Reset the device: -Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
Tap on Settings>Tap on General Management>Tap on Reset.

After performing above steps If the issue still persist kindly send us the screenshot, videos and error log file with in 15 minutes of issue occurrence through error report section from Samsung Member Application :- Samsung Member Application > click on get help > send feedback > error report, so that we can help you out to solve the issue.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support