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Original topic:

Samsung Health error

(Topic created on: 01-10-2019 10:58 AM)
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Adi5
Active Level 4
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‎01-10-2019 10:58 AM (Last edited ‎03-14-2019 06:49 PM ) in 

Samsung Health
Hey guys, I just encountered a serious issue in my samsung health app in my Galaxy J8. Whenever I open the app it says "due to security policy samsung health cannot be opened in a rooted device" Although I haven't rooted my phone even a single time.
Attaching Screenshot of the same.
03d5634c-5656-489a-922a-6d0d36f19004.jpg


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5 Comments
sahilpingale
Active Level 3
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‎01-10-2019 11:40 AM in 

Samsung Health
I think somehow the Knox counter has been triggered on your phone(maybe you installed some malicious app). However you may visit the customer care and they will flash stock Rom for you and everything will be fine. Or you can do it yourself too. Download the stock Rom from sammobile.com , you'll also find instructions regarding flashing on the website. it's a very easy process.
Adi5
Active Level 4
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‎01-10-2019 01:10 PM in 

Samsung Health
But I haven't downloaded any malicious app in phone, and I am very particular about my phone's security. And I have surfed the web and there are numerous other users who are complaining about this same issue.
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sahilpingale
Active Level 3
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‎01-10-2019 01:37 PM in 

Samsung Health
If you're saying you haven't downloaded any malicious app then I'm not sure what is causing the issue. But I'm quite sure that flashing the stock Rom will solve the problem.
https://www.sammobile.com/firmwares/ If you're not confident about this visit customer care they'll do it for free if your phone is in warranty period
Adi5
Active Level 4
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‎01-10-2019 01:51 PM in 

Samsung Health
Yeah its in warranty period. Its just 4 months old. Thanks for your efforts btw I have also sent an error report to Samsung
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admin_
Expert Level 5
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‎01-12-2019 02:09 PM in 

Samsung Health

Thank you for sharing your concern. We apologize for the inconvenience caused to you. The relevant department will serve you better, if you can provide logs/video within 15 minutes of issue occurrence by registering this feedback in Error Section (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports).

Be sure to hit ♡ when you find an answer that works for you. For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
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