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Original topic:

S health

(Topic created on: 01-09-2022 08:37 PM)
DrSMoodley
Beginner Level 2
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Samsung Health
Workout from watch detected but heart rate information not pulling through on app. Any idea why?
2 Comments
Tsogo_sam05
Moderator
Moderator
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Samsung Health

Hi, DrSMoodley kindly give the heart rate sensor on the back of your smartwatch a wipe with a clean cloth. Put the watch back on making sure it's in the correct position.

 

Wear your smartwatch snugly on your arm above your wrist.

Don't fasten it too tightly.

Try to take your heart rate again.

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DrSMoodley
Beginner Level 2
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Samsung Health
The watch is fine. It detects the heart rate and logs the activity. The app does not pull through the heart-rate recording. I read on a post that the latest version of the app may be the problem. Problem started a month ago.
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